Refund & Returns Policy

Refunds and Returns Policy
Effective Date: 28 December 2024

At Bluelightdefenderszone, we value your satisfaction and aim to make your shopping experience seamless. This Refunds and Returns Policy explains the process, conditions, and timeframes for returning products and obtaining refunds. By purchasing from us, you agree to this policy.

1. Eligibility for Returns

We accept returns under the following conditions:

  • The product must be returned within 30 days of delivery.
  • The product must be in its original condition with all tags, packaging, and accessories included.
  • Products that are damaged, customized, or personalized are not eligible for returns unless they are defective.

2. How to Initiate a Return

To start a return:

  1. Contact our Customer Support at [email protected] with the following details:
    • Order number
    • Reason for return
    • Supporting photos (if applicable)
  2. Once your return request is approved, we will provide you with a Return Authorization Number (RAN) and the return shipping address.
  3. Ship the product back to the address provided using a traceable shipping method. Please include the RAN in your return package.

3. Return Shipping Costs

  • Customer Responsibility: You are responsible for the cost of return shipping unless the product is defective or incorrect.
  • Non-Refundable Shipping Fees: Original shipping fees are non-refundable.

4. Refund Process

a) Inspection and Approval:

  • Once we receive your returned product, we will inspect it to ensure it meets the return conditions.
  • If approved, we will notify you via email.

b) Timeframe:

  • Refunds are processed within 14 business days after approval.
  • The refund will be issued to your original payment method.

c) Deductions:

  • If the product is returned in a used or damaged condition (not due to our error), a restocking fee of up to 20% may apply.

5. Exchanges

We currently do not offer direct exchanges. If you wish to exchange an item, please return it for a refund and place a new order.

6. Defective or Incorrect Products

If you receive a defective or incorrect product, please:

  1. Notify us at [email protected] within 7 days of receiving the product.
  2. Provide supporting photos and details.
  3. We will cover the return shipping costs and provide a replacement or full refund.

7. Non-Returnable Items

  • Products marked as final sale or clearance.
  • Customized or personalized items (unless defective).

8. Contact Information

For questions or concerns about our Refunds and Returns Policy, please contact:

Email: [email protected]
Address: ABC Pallakad 38, The Park Campus

We strive to make our Refunds and Returns Policy fair and transparent to ensure a positive experience for both our customers and business. Thank you for shopping at Bluelightdefenderszone!